Return & Refund Policy

Effective Date: 19-03-2026

At Veroxa, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return and refund process.

1. Return Eligibility Criteria

To be eligible for a return:

  • Products must be unused, in original condition, and in the original packaging.

  • Must include all accessories, tags, and invoices.

  • Returns due to customer preference must comply with the return timeframe below.

2. Return Timeframe

  • Customers can request a return within 5 business days from the date of delivery.

  • Requests made after this period will not be accepted.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed within 24-48 hours and issued to the original payment method.

  • Please note that bank processing times may vary.

4. Exchange Options

  • Exchanges are available for defective or damaged items.

  • If you wish to exchange your product, please contact us at shop.veroxa@gmail.com with your order details.

  • We will guide you through the exchange process promptly.

5. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us within 5-7 business days with a photo of the item.

  • We will provide a full replacement or refund at no extra cost to you.

6. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom products

  • Gift cards

  • Products that have been used, damaged, or altered by the customer

7. Return Shipping Costs

  • For returns due to defective/damaged products, VEROXA will cover the return shipping costs.

  • For returns due to customer preference, the customer is responsible for return shipping.

Contact Us
For any questions or to initiate a return, please contact:

VEROXA
Email: shop.veroxa@gmail.com
Address: 5/F/2nd unit, 51 D.B. SARANI, Morepukur, Rishra, Hooghly, West Bengal, 712250